This Privacy Policy explains what personal information [COMPANY LEGAL NAME] (“we”, “us”) collects when you visit iptvnewzealand.co.nz or subscribe to the IPTV New Zealand service, why we collect it and what rights you have.
We comply with the New Zealand Privacy Act 2020 and, for visitors and customers in the European Economic Area, the General Data Protection Regulation (GDPR).
Who is responsible for your data
[COMPANY LEGAL NAME], [REGISTERED ADDRESS]. Email: support@iptvnewzealand.co.nz.
What data we collect
| Data | When | Why |
|---|---|---|
| Name, email address, WhatsApp number | When you order, request a free trial or contact us | To create and deliver your subscription and answer your questions |
| Payment details | At checkout | Processed directly by our payment provider [PAYMENT PROVIDER]; we never see or store your full card number |
| Order history, plan and expiry date | During your subscription | To manage your account, renewals and refunds |
| IP address and device type | When you use the Service | To deliver streams, prevent account sharing and fix technical issues |
| Email address (newsletter) | Only if you subscribe | To send offers and updates; you can unsubscribe at any time |
We do not collect sensitive data (health, religion, political opinions) and we do not sell your personal data.
Legal basis (GDPR)
- Performance of a contract: delivering the subscription you ordered.
- Legal obligation: keeping invoices and accounting records.
- Legitimate interest: securing the Service and preventing fraud.
- Consent: newsletter and any optional cookies. You can withdraw consent at any time.
Who we share data with
We only share data with providers who help us run the Service, and only what they need:
- our payment provider, to process payments;
- our email and messaging tools (including WhatsApp, operated by Meta), to contact you;
- our hosting provider, to run the Website;
- Google Fonts, which receives your IP address when the Website loads its font.
Some of these providers may process data outside New Zealand or the EEA. When they do, we rely on appropriate safeguards such as standard contractual clauses.
How long we keep data
- Account and order data: for the duration of your subscription and up to 24 months after it ends.
- Invoices: as long as tax law requires (usually 7 years).
- Newsletter: until you unsubscribe.
- Technical logs: up to 90 days.
Your rights
You can ask us at any time to:
- access the personal data we hold about you;
- correct inaccurate data;
- delete your data, unless we must keep it by law;
- receive your data in a portable format;
- object to or restrict certain processing;
- withdraw your consent.
Send your request to support@iptvnewzealand.co.nz. We answer within 20 working days (NZ) or one month (GDPR).
If you are not satisfied, you can complain to the Office of the Privacy Commissioner in New Zealand (privacy.org.nz) or to the data protection authority in your EU country.
Cookies and local storage
The Website does not use advertising or analytics cookies. It stores only your language and cookie choice in your browser. Details and settings are on the Manage Cookies page.
Security
We use encrypted connections (HTTPS), limited staff access and reputable providers to protect your data. No system is completely secure, so please keep your login details private.
Changes to this policy
We may update this policy. The date at the top of the page shows the latest version. Significant changes will be announced by email to active customers.