We want you to be happy with IPTV New Zealand. This policy explains when you can get your money back and how to ask for it.
Try before you buy
You can request a free trial before subscribing, with no credit card required. We strongly recommend testing the Service on your own device and internet connection first.
When you can get a refund
| Situation | Refund |
|---|---|
| You request a refund within 24 hours of activation and have barely used the Service | Full refund |
| A technical problem on our side is reported within 7 days and our team cannot fix it within 48 hours | Full refund |
| The Service is unavailable for a long period because of a fault on our side | Partial refund in proportion to the time lost, or a free extension |
| You were charged twice for the same order | The duplicate payment is refunded in full |
When a refund is not possible
- You change your mind more than 24 hours after activation.
- The problem comes from your internet connection, device, app, VPN or network settings.
- A specific channel, match or title is not available (line-ups can change).
- Your access was suspended because you broke our Terms of Sale, for example by sharing your login.
How to request a refund
- Contact us by email at support@iptvnewzealand.co.nz or on WhatsApp at +44 7553 534570.
- Give your order number, the email used at checkout and a short description of the problem.
- Our team will try to solve the issue first. If we cannot, we confirm your refund.
Processing time
Approved refunds are sent to your original payment method within 5 to 10 business days. Your bank may need a few extra days to show the money in your account. Your access to the Service ends when the refund is issued.
Your legal rights
This policy does not affect your rights under consumer law, including the New Zealand Consumer Guarantees Act 1993 and, if you live in the EU, European consumer law.